You served. The VA owes you a debt it does not volunteer to pay. Everything here is free. When you need an accredited agent in your corner, we are right here.
Crisis Line: 988702-992-4883Description
We decode the evidence rules, exam traps, and rating tricks the VA won’t spell out, then fight to win what you earned.
Notes
Information here is free. Optional accredited representation, no fees unless you win.
Albert Thombs
Founder & VA-Accredited Claims Agent · #45147
Your service treatment records are where the in-service event lives, or where its absence has to be explained.
Service connection requires an in-service event, and your service treatment records (STRs) are the first place the VA looks for it. When they document the injury or illness, half your battle is already won. When they are silent, you have to explain why.
An STR entry showing the injury, complaint, or treatment is powerful direct evidence of the in-service event. Find those entries and put them front and center.
Plenty of veterans never reported an injury, you toughed it out, or reporting felt like weakness. Records also get lost, and some were destroyed in archive fires. The absence of a record is not proof the event did not happen. Buddy statements, personnel records, unit histories, and your own credible account can rebuild the timeline.
A silent STR is a challenge, not a dead end. We work around it constantly.
The VA's obligation to develop evidence is codified in 38 CFR §3.159 and operationalized in M21-1, Part IV, Subpart i, Chapter 1 (Duty to Assist with Providing a Medical Examination or Opinion). Under this regulation, the VA must obtain federal records (service treatment records, VA medical records, Social Security records) and make reasonable efforts to obtain private records when the veteran authorizes their release. Under Colvin v. Derwinski, the VA cannot reject competent medical evidence in favor of its own unqualified judgment. Buddy statements and lay evidence carry legal weight under Jandreau v. Nicholson, lay testimony is competent to establish observable symptoms and continuity of symptomatology, even without a medical degree.
I will be straight with you. No advocate on earth can win a claim for a veteran who will not do his or her part. The VA decides on the record, and you are the only person who can build the medical side of that record. We do the legal and forensic work. You do yours. Here is what that means, every single time:
You do your job and we will do ours. That is how claims get won.
We offer three completely separate services, kept distinct on purpose so you know exactly what you are buying, what it costs, and how it is paid. These are not tiers of one agreement, you choose the single option that fits your situation.
Two are contingency representation with no cost up front; they differ by how hard the case is and how the fee gets paid. The third is a flat-fee forensic report for the veteran who wants to fight the claim himself.
20% of back pay
No cost up front, nothing out of pocket. The VA withholds our fee and pays us directly under §14.636(h). Best for cleaner, more recent, single-issue denials, routine higher-level reviews, supplemental claims, and rating increases, carried all the way to the Board of Veterans’ Appeals.
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30% of back pay
For high-complexity cases, long claim histories, prior Board denials, CUE, complex effective-date and TDIU fights, multi-issue toxic exposure. Still no cost up front. Because the VA pays a rep only up to 20% directly, the VA sends your full retro to you and we invoice you directly for the 30%. Lawful, but never entered into lightly.
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$750 flat
A standalone forensic file review and written road map, not representation. For the veteran with a tough, older case who wants to fight it himself and keep 100% of his back pay. We audit your file, show you every error, and hand you the plan. Available only to veterans who already have a VA decision.
See full detailsThe exact contingency percentage on your case is set in a written agreement by the complexity of the work, always within the maximum the law allows. Federal-court litigation, if it is ever needed, is a separate, pre-agreed arrangement.
Albert L. Thombs Jr. is a US Army veteran, VA-Accredited Claims Agent #45147, and 100% service-connected himself. He personally reviews every request. Fees are capped by 38 CFR §14.636, and there are no fees on representation unless you win.
Mon–Fri, 11AM–6PM Pacific
Questions are always free. The Mission 5 Brief is $750 flat.
